SERVICE RATES
The following rates are effective February 11, 2022
The rates apply during normal business hours
Monday - Friday
8:00 AM - 5:00 PM
STANDARD RATES
$150 an hour
*Four-hour minimum service charge will
apply for on-site visits.
TRAVEL
$50 an hour + .625 per mile*
*Subject to change per federal rate
Travel time will be charged portal to portal.
TRAVEL EXPENSES
All related expenses, including airfare, hotel, parking, mileage, and/or rental car will be billed.
Per Diem of $55.00
DEDICATED REMOTE SUPPORT
2 hour block
$200
* Combined service and travel outside of normal business hours Monday-Friday, in excess of 8 hours or on Saturday, will be billed at 1.5 times the above rates.
** Combined service and travel on Sundays or nationally recognized holidays will be billed at 2 times the above rates.
*** The service representative is expected to work consecutive days until the work is completed. If the service representative is required to remain at or near the customer site or the customer causes any delays, 8 hours of service per day will be charged at the applicable rate (whether or not service is performed).
It is the customer’s responsibility to order parts required for the service call via their normal ordering process.